Refund policy
Last updated:
Tabaqat subscriptions are sold by Paddle, our reseller and merchant of record, which takes and refunds payments. This policy explains when you can get a refund and how to ask for one.
Within 14 days
If the subscription is not right for you, for any reason, you can ask for a full refund of your first payment within 14 days of paying, without giving a reason. This applies to monthly and yearly plans.
You can also ask for a refund of a renewal payment within 14 days of it if you have not used any of that period's allowance.
Payment mistakes
If you were charged by mistake, for example twice, or for a renewal after you cancelled, we refund it in full whenever you ask.
How to ask for a refund
Ask Paddle at paddle.net or through the link in your receipt email, or write to hello@tabaqat.app and we will ask for you. Refunds go back to the payment method you used and may take a few days to show, depending on your bank.
After a refund
When a subscription payment is refunded, the subscription ends. If you cancel without a refund, your plan stays active until the end of the period you paid for.
Your legal rights
Nothing in this policy removes a right that applicable laws give you, including Saudi Arabia's E-Commerce Law.